directions to property, players club, entertainment, hours of operation of venues, etc. Responds to inquiries regarding property – i.e. Principal Duties & ResponsibilitiesĮnhances the guest experience by providing exceptional service.Įnsures calls are answered promptly and in accordance to department standards.Īnswer incoming phone calls, and/or transfer to appropriate department or guest room Must use reservation script, but not sound scripted. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel. Performs a variety of tasks including: making reservations and answering/routing phone call, check out guests, delivering messages, handling complaints, disseminating information.